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Frequently Asked Questions

If you do not find the answer to your question here, visit our Contact Us page.

Personalized Invitations, Greeting Cards & Postcards
Astonishingcards is unique with 5 different types of cards. We print most designs in the following formats. Postcards, photo cards, large folded cards, 5 x 7” invitation cards and folded note cards. Not only are the formats unique but we also support camera phone photos, digital cameras and scanned photos from film cameras.
Our Greeting Postcards is a new term that we have coined that describes these new cards. We have combined professionally designed greeting cards with a postcard format and added the ability to include your own personal photograph. Viola, an Astonishingcards Greeting Postcard! These cards are inexpensive, colorful, easy to create and we’ll even mail them for you.
The Personal Photo Postcard is unique because you can use a professionally designed thematic border in conjunction with one or more personal photos and the opportunity to include another photo on the back of the card.
Membership is Free!
Becoming a registered member of Astonishingcards has it’s advantages. You will be able to store and manage all of your names and addresses in your address book, save all of your orders and even see exactly what card and what message you send to your friends, family and business associates. We even have some handy tools for our members for managing your gifts and thank you notes, managing your dates and events. So, come on and register, it’s Free!

5 Great Ways to Share Those Special Times With Family, Friends and Business Associates

1.	What sizes are available?
	4” x 6” Postcards & Direction Cards 4” x 8” Photo Cards 5” x 7” Invitations & Announcements 5 ¾” 7 ¾” Folded Greeting Cards 3 ¾” x 5 ½” Folded Note Cards

2.	How much does it cost?
	It all depends on what type, size and style of card you choose as well as the quantity. Please refer to our pricing chart for full details.

3.	How do I add and event?
	Simply click on the Add Event button on the Event Manager page and fill out the appropriate information.

4.	How do I import my names and addresses?
	Easy! Just Browse for your Excel spread sheet, CSV files or Outlook and upload them. Select the following link for a more detail explanation. Uploading your names and addresses.

5.	Who prints the card, you or me?
	We do! Once you submit your order, we will print the next business day using a high quality, high speed color laser printer.

6.	Can I address my own envelopes?
	Absolutely. Just choose the correct option on the pages after you have created your card. However, we can save you tons of time, effort and maybe even a little money by letting us address and mail your cards for you. Our address and mailing services are FREE! You just pay the price of the stamps!

7.	Are your cards printed in color or black and white??
	We automatically print in full color on both sides of the card. However, you can use black & white photos if you wish and they will be printed black & white.

8.	What kind of paper do you use?
	We use ultra premium high gloss paper that is thicker and heavier than required by the US Postal service.

9.	Is Astonishingcards.com for consumers or businesses?
	The Astonishingcards site is primarily for consumers, however, businesses should feel free to use it as well. We also have a companion site, www.astonishingmail.com that is primarily for businesses and provides high level creative tools, business related databases, photographs and text ideas.

10.	Can we re-brand this site for our own internal use or for use by our clients?
	Yes! We can put your logo and colors on a companion site to make it appear as though it is yours.

11.	Who do I call to discuss a companion site for our exclusive use?
	Call John Welsh, 864-297-2771 or email him at john@welshandassociates.com

12.	How do I keep track of the cards I have ordered and who I have mailed them to?
	In your account information, we list the title and picture of the card mailed, who it was sent to, and the date ordered.

13.	Do you offer volume discounts?
	Yes. Please refer to our pricing section.

14.	What computer systems and browsers does Astonishingcards.com support?
	We support most operating systems but the user must use Internet Explorer 6.0 or higher in order to utilize the entire system.

15.	Can I use your service if the postcard is to be mailed to Canada (or any other foreign country)
	For the near future, we will only deliver to US addresses. Eventually, we will mail worldwide.

16.	How do I contact Customer Service?
	You may contact Customer Service, Monday – Friday, 8am – 5pm Eastern time by calling 864-297-2771 or by contacting support@astonishingcards.com. You may also Fax us at 864-234-6643

17.	When will my credit card be charged.
	Your credit card will be charged the day that your cards print and mail, generally meaning, the day after you place the order.

18.	Can I cancel my order?
	Sure, but why would you? We have such beautiful cards it would be a shame to cancel the order. However, the real answer is that you must cancel before 9 am Eastern time, the day after you place your order. Since we print and ship the next business day, you really won’t have much time to cancel your order!

19.	Will I be notified that I have successfully placed my order?
	Yes, you will be immediately notified by email that your order has been successfully placed.

20.	When will I receive my cards?
	All cards are printed and shipped or mailed the next business day. It generally takes 2- 4 days if you use UPS ground shipping, depending on where you live (all cards are shipped from Kansas). For individually mailed cards, it generally takes 2 -3 days for First Class Mail to arrive.

21.	Will I be notified that my order has been shipped or mailed?
	No, only when you have successfully placed an order. You can send an e-mail requesting confirmation to support@astonishingcards.com.

22.	What if I don’t receive my cards?
	Contact us at support@astonishingcards.com or call Ginny at 864-297-2771 and we will attempt to track your cards or make other arrangements for you to receive your cards.

23.	Can I upload my list of names and addresses or do I enter them one at a time?
	You may do either or both. We have an automated method to upload your address book or database and you may add to your list or mail to one name at a time.

24.	What if I don’t know the Zip Code?
	We have a link to the United States Postal Service which will automatically assist you in finding the correct information.

25.	May I refer back to my order at a later date?
	Yes, if you have chosen to create an account, you may review all of the cards and orders that you have placed.

26.	Is there any minimum order requirement?
	You may order as few as one or as many as you want. There are no set up fees and all custom printing and mailing services are included, even postage.